Book a Minor Ailments Appointment

Step 1 of 41 - Minor Ailments

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Ailments

Mild Acne

Allergic Rhinitis

Bites and Stings

Canker Sores

Cold Sores

Conjunctivitis

Diaper Dermatitis

Dermatitis

Dysmenorrhea (Painful Menstrual Cramps)

GERD (Heartburn)

Hemorrhoids

Hives

Impetigo

Nausea and Vomiting in Pregnancy

Pinworms and Threadworms

Sprains and Strains

Thrush

Tick Bite (Lyme disease Prevention)

Urinary Tract Infections

Yeast Infections

In the event of a serious emergency please reach out to your physician or seek medical services immediately

Appointment Eligibility for Allergic Rhinitis

Have you been using prescription therapy for 2 or more weeks with no improvement?

Yes

Are you pregnant?

Yes

Are you a child with moderate to severe allergic symptoms?

Yes

Do you only have nasal symptoms on one side of your nose?

Yes

Are you having recurrent nose bleeds?

Yes

Is the nasal discharge coloured or thick?

Yes

Do you have post-nasal drip associated with pain or thick mucous?

Yes

Do you only have eye symptoms in one eye?

Yes

Do you have eye pain?

Yes

Do you have a fever, persistent cough or muscle pains?

Yes

Have you lost your sense of smell?

Yes

Do you have signs on anaphylaxis?

Yes

Do you have a persistent headache associated with facial pain?

Yes

Are you wheezing or short of breath?

Yes

Do you have any other symptoms consistent with uncontrolled asthma, COPD, sinus infection, ear infections or thyroid disorders?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your allergic rhinitis.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Bites and Stings

Are there signs of an anaphylactic reaction (ie. trouble breathing or swallowing, swelling of the lips or throat, rapid heart rate)

Yes

Are you experiencing a severe local reaction? (Ie. Significant pain, swelling)

Yes

Beyond the initial lesion MORE than 10cm in diameter)

Yes

Do you have a history of a severe reaction?

Yes

Is the patient under the age of 2 years old?

Yes

Have you experience a sting to the tongue or mouth?

Yes

Have you experienced multiple stings?

Yes

Is there a bullseye appearance around the lesion?

Yes

Does the lesion appear infected? (Ie. Fever, pus, swelling, redness, tenderness)

Yes

Has the lesion persisted for more than 7 days?

Yes

Has the lesion not improved after 24 hours of treatment?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your bite/sting.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Cold Sores

Are there signs of bacterial infection?

Yes

Are you immunocompromised?

Yes

Do you have more than 6 cold sore outbreaks per year?

Yes

Are you currently taking prescribed medications that are not working?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your cold sore.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Conjunctivitis

Are you a contact lens wearer?

Yes

Do you have vision loss, blurred vision or halos?

Yes

Would you rate your eye pain as moderate or severe?

Yes

Do you have a severe amount of mucousy discharge?

Yes

Are your eyes sensitive to light or do you see coloured halos around lights?

Yes

Do you have irregular pupils? (Fixed, small, large)

Yes

Is there a red circle around the coloured part of your eye?

Yes

Are there rash/blisters around the eye?

Yes

Does it feel like there is a foreign body in the eye? (ie. Hair, dirt)

Yes

Are you experiencing a severe headache, with nausea or vomiting?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your conjunctivitis.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Dermatitis

Does the affected area involve more than 30% of your body surface area?

Yes

Does the affected area involve the palms of the hands and/or soles of the feet?

Yes

Does your skin look infected?

Yes

Are you symptoms significantly interfering with your sleep or daily activities?

Yes

Are you experiencing edema (swelling) that has worsened over time?

Yes

Have your symptoms failed to improve after 7 days of treatment?

Yes

Have your symptoms failed to resolve after 14 days of treatment?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your dermatitis.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Dysmenorrhea(Painful Menstrual Cramps)

Are you experiencing fever, chills, or other signs of infection?

Yes

Have you had an Intrauterine device (IUD) insertion in the last 6 months?

Yes

Does your pain occurs outside the first 3 days of menses or persist for more than 5 days per cycle?

Yes

Is this your first period?

Yes

Did your pain and bleeding start more suddenly than a typical cycle?

Yes

Do you only have pain on one side of your abdomen or pelvis?

Yes

Can you feel any abdominal or pelvic lumps where it hurts?

Yes

Has there been a sudden change in severity or pattern of the pain and/or menstrual fluid (flow, odour, colour)?

Yes

Do you have any other symptoms, such as pain without menstrual bleeding, a sudden absence of your period, extremely heavy bleeding, pain during urination, bleeding after sexual activity or bleeding between periods?

Yes

Are you over 25 years old and normally experience pain-free periods?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your dysmenorrhea.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for GERD

Are you having difficulty swallowing, or pain during swallowing?

Yes

Have you vomited blood or altered blood (looks like coffee grounds), or had black tarry stool?

Yes

Have you been experiencing unexplained weight loss, unexplained fullness and/or change in appetite?

Yes

Do you suffer from anemia?

Yes

Are you choking, coughing, and suffering from shortness of breath or throat hoarseness?

Yes

Are you experiencing chest pain associated with exercise or exertion?

Yes

Have you tried prescription strength acid reducers in the past with no success?

Yes

Have your first episodes of acid reflux and heartburn started after the age of 50?

Yes

Are you frequently vomiting?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your GERD.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Hemorrhoids

Do you have a history of a prolapsed rectum?

Yes

Is rectal bleeding associated with pain when trying to have a bowel movement?

Yes

Is blood present in high amounts, is the blood dark in colour OR does bleeding happen very often?

Yes

Do you have a high risk of colon cancer? (Ie. Previous episode of colon cancer, or immediate family member with colon cancer)

Yes

Are you under the age of 12?

Yes

Have your symptoms last more than 7 days, even after treating them with medication?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your hemorrhoids.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Hives

Do you have a swollen tongue or lips?

Yes

Are you experiencing troubles breathing, wheezing or other indicators of respiratory distress?

Yes

Are the signs and symptoms of a systemic illness? (ie. Fever, muscle pain)

Yes

Are the lesions bruised, blistered, ulcerated or have they changed colour?

Yes

Have the lesions persisted for more than 48 hours?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your hives.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Impetigo

Do you have a fever, feel unwell, or have aches/pains?

Yes

Are the sores extensive (ie. 3 or more patches of affected skin, widespread redness indicative of cellulitis)?

Yes

Are you immunocompromised?

Yes

Is this a recurrent episode of impetigo in the past 3 months?

Yes

Is the impetigo painful and blistered and/or in locations indicative of bullous impetigo (armpits, gluteal crease, groin)?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your impetigo.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Sprains and Strains

Is your pain severe? (On a scale of 1-10, rated as 7 or more)

Yes

Is there an obvious fracture or broken bone?

Yes

Is there joint deformity?

Yes

Are you unable to bear weight on the affected limb?

Yes

Was the injury sustained from trauma? (ie. Motor vehicle accident, significant fall from a height)

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your sprain or strain.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Thrush

Do you have a fever?

Yes

Are you having troubles swallowing?

Yes

Are you having difficulties eating or drinking?

Yes

Are you immunocompromised?

Yes

Have you already been treated for thrush for 2 weeks or more, in the recent past?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your thrush.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Tick Bite(Lyme disease Prevention)

Was the tick bite acquired in an area where Lyme disease is uncommon? (Note: Choose NO for this answer if your tick bite was acquired in Haldimand-Norfolk, as HN is known for ticks with a high prevalence of Lyme disease)

Yes

Was the tick known or suspected to have been attached for less than 24-36 hours?

Yes

Was the tick removed more than 72 hours ago?

Yes

Do you have a “bullseye-like” rash around the tick bite?

Yes

Do you have any other symptoms, including: abnormal rash/bruise at site of tick bite or elsewhere, fatigue, headache, muscle/joint aches or swelling, neck stiffness, decreased appetite, swollen lymph nodes, fever/chills, facial droop, numbness/tingling of hands/feet, dizziness, fainting, shortness of breath, heart palpitations?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your tick bite.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Urinary Tract Infections

Are you male?

Yes

Is this your first bladder infection ever?

Yes

Do you have any symptoms of a kidney infection? (Ie. Fever, chills, nausea, vomiting, flank pain, costovertebral angle tenderness, generalized malaise)?

Yes

Was your last UTI in the last four weeks and/or have you had more than 2 events in the past six months or 3 events in one year?

Yes

Are you pregnant?

Yes

Do you have vaginal discharge, irritation or painful intercourse?

Yes

Do you have a history of interstitial cystitis?

Yes

Are you taking any of the following medications: cyclophosphamide, tiaprofenic acid, allopurinol, danazol?

Yes

Are you immunocompromised?

Yes

Do you have abnormalities in your genitourinary structure or function?

Yes

Do you have an indwelling catheter, history or kidney stones or kidney disease?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your urinary tract infection.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Acne

Age < 12 years?

Yes

Is the acne affecting areas other than the face (i.e. neck, arms, back, etc.)?

Yes

Are the lesions extensive and inflamed and/or is there scarring present?

Yes

Has the acne appeared suddenly and is accompanied with fever and arthralgia?

Yes

Is your acne causing you any psychological distress i.e. excessive embarrassment, anxiety, low self-esteem, depressed mood, suicidal ideation?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your Acne .

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Aphthous Ulcers/Canker sores

Are the ulcers larger than 1cm in diameter?

Yes

Are there more than 6 ulcers?

Yes

Are you experiencing severe pain?

Yes

Have the ulcers persisted for more than 14 days?

Yes

Have you had more than 6 episodes in the past year?

Yes

Are you immunocompromised?

Yes

Have you recently had radiation treatment?

Yes

Do you have any of the following symptoms: fever, difficulty swallowing, joint pain?

Yes

Are the sores causing you to eat/drink less?

Yes

Are there any other lesions present elsewhere on the body?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your Aphthous Ulcers/Canker sores e.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Diaper Dermatitis

Are the symptoms severe?i. Severe pain, swelling, redness, blisters, bleeding, etc. ii. Rash extending far beyond the diaper-bound areas. iii. Causing significant sleep disturbance.

Yes

Sudden onset of rash with oozing, vesicles or ulceration?

Yes

Have there been frequent episodes despite appropriate treatment?

Yes

Are the symptoms accompanied with a fever, nausea or vomiting?

Yes

Is there another infection present i.e. urinary tract infection, infection of the penis or vulva?

Yes

Has there been significant change in behavior (i.e. incessant crying, lethargy, sleep disturbance)?

Yes

Is the patient immunocompromised?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your Diaper Dermatitis.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Yeast Infection

Is there extensive redness, excoriation and/or swelling of the vulva?

Yes

Is there a colored or bad smelling discharge present?

Yes

Are there systemic symptoms present (i.e. fever, chills, nausea, vomiting, rash)?

Yes

Is this your first yeast infection?

Yes

Has it been less than 8 weeks since your last yeast infection?

Yes

Have you already tried to treat the infection without success?

Yes

Have you had 4 or more yeast infections in the past year?

Yes

Age < 12 years?

Yes

Are you pregnant?

Yes

Are you immunocompromised?

Yes

Is there pain present in the lower abdomen, back or pelvis?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your Yeast Infection.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Pinworms and Threadworms

Is there abdominal pain present?

Yes

Severe diarrhea?

Yes

Bloody stool?

Yes

Painful urination?

Yes

Fever?

Yes

Loss of appetite?

Yes

Is the perianal area red, tender, swollen and/or exuding pus?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your Pinworms and Threadworms.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Appointment Eligibility for Nausea and Vomiting in Pregnancy

Did the symptoms start after your 10th week of pregnancy?

Yes

Are there signs of dehydration?

Yes

Are you unable to keep fluids down for a period of 12 hours or longer?

Yes

Has there been weight loss of more than 3kg or 5% of your pre-pregnancy weight?

Yes

Are any of the following symptoms present: numbness/weakness in your extremities, difficulty speaking, sudden vision change and/or severe headache?

Yes

Abdominal pain?

Yes

Fever?

Yes

Is there blood present in your vomit?

Yes

Book Now

Good news, you are eligible to book a consultation with the
pharmacist regarding your Nausea and Vomiting in Pregnancy.

Book Now

You will be re-directed to other link for booking

Sorry!
You are not eligible

You do not meet the criteria for our Pharmacists to
prescribe for your Minor Ailment.

Please do NOT book a Minor Ailment Service Appointment.

Please contact or visit us at one of our 4 locations
to discuss your next steps with the Pharmacist.

If this is an emergency please seek medical attention.

Book a Minor Ailments Appointment

Appointment Eligibility for Allergic Rhinitis

Book Now

Sorry! You are not eligible

Appointment Eligibility for Bites and Stings

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Sorry! You are not eligible

Appointment Eligibility for Cold Sores

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Appointment Eligibility for Conjunctivitis

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Appointment Eligibility for Dermatitis

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Appointment Eligibility for Dysmenorrhea(Painful Menstrual Cramps)

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Sorry! You are not eligible

Appointment Eligibility for GERD

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Sorry! You are not eligible

Appointment Eligibility for Hemorrhoids

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Appointment Eligibility for Hives

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Appointment Eligibility for Impetigo

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Appointment Eligibility for Sprains and Strains

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Appointment Eligibility for Thrush

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Appointment Eligibility for Tick Bite(Lyme disease Prevention)

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Sorry! You are not eligible

Appointment Eligibility for Urinary Tract Infections

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Sorry! You are not eligible

Appointment Eligibility for Acne

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Appointment Eligibility for Aphthous Ulcers/Canker sores

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Sorry! You are not eligible

Appointment Eligibility for Diaper Dermatitis

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Sorry! You are not eligible

Appointment Eligibility for Yeast Infection

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Sorry! You are not eligible

Appointment Eligibility for Pinworms and Threadworms

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Sorry! You are not eligible

Appointment Eligibility for Nausea and Vomiting in Pregnancy

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